Terms of booking
Last updated 19 October 2026
Emergency Barber is run by Karo Barari, a sole trader, from FadeMasters Hale, 313 Hale Rd, Hale Barns, Altrincham WA15 8SS. Contact us at karobarari@gmail.com or by replying to any of our texts.
We open FadeMasters Hale out of hours for a haircut. You can book from 1 hour to 6 days ahead, and the latest slot is midnight. Every booking includes a booking fee, because a barber opens the shop specially for you. It depends on how far ahead you book, measured from when you pay: £25.00 12 hours or more ahead, £35.00 6 hours or more ahead, £50.00 with less notice. The price you see when you pay is the price you pay.
A barber can come to your home or office instead, within 13 miles of the shop. We check your mobile number with a text code first. Home visits add a travel charge based on the drive from the shop: up to 5 min free, 5–15 min £5.00, 15–25 min £10.00, over 25 min £15.00. Please make sure the barber can get in and has somewhere to work. We text you when they set off and when they arrive.
Partner hotels can book a cut in a guest's room through their own booking link. The concierge who books gets our texts, and the hold goes on the card they pay with. Travel is charged as for home visits, or at a fixed rate agreed with the hotel. The home visit rules below apply, and the barber reports to the hotel as the booking says.
When you send a request we place a hold for the full price on your card. We only take the money when a barber accepts your booking, and we text you who is opening up. Payments are handled by Stripe; we never see or store your card details.
If no barber can take your booking, we cancel it and release the hold, so you aren't charged. For bookings made less than 6 hours ahead we tell you within 20 minutes. For bookings made further ahead we tell you within 12 hours, and always at least 2 hours before your slot. Your booking page shows the exact time.
At the shop:
- You're only charged once a barber accepts. Cancel free until then.
- Once confirmed, cancel 30+ min before and we refund the service; the booking fee is kept.
- Within 30 min of your slot, nothing is refunded.
- Running late? Up to 15 min is fine. After that the barber may leave and nothing is refunded.
Home and hotel visits:
- You're only charged once a barber accepts. Cancel free until then.
- Once confirmed, cancel before your barber sets off and we refund the service; the booking fee and travel are kept.
- Once your barber is on the way, nothing is refunded.
- When your barber arrives we text you and call twice. If you're not there 15 min after they arrive, it's a no-show and nothing is refunded.
Cancel from the link in your booking text or on your booking page. See the refund policy for how refunds are paid.
If we have to cancel after a barber has confirmed, you get everything back, including the booking fee.
Nothing in these terms affects your statutory rights. These terms are governed by the law of England and Wales. How we handle your details is set out in our privacy notice.