Refund policy
Last updated 19 October 2026
We only hold the money on your card when you book. It's charged when a barber accepts your booking.
No barber freeNot charged, hold released
You cancel before a barber confirmsNot charged, hold released
You cancel after confirmation, 30+ min beforeService price back, booking fee kept
You cancel within 30 minNo refund
You arrive over 15 min late and the barber has leftNo refund
We cancel after confirmingFull refund
Home and hotel visits
No barber freeNot charged, hold released
You cancel before a barber confirmsNot charged, hold released
You cancel after confirmation, before the barber sets offService price back, booking fee and travel kept
You cancel once the barber is on the wayNo refund
You're not there 15 min after the barber arrivesNo refund
We cancel after confirmingFull refund
Why the booking fee is kept
Once a barber confirms, they keep the evening free and travel to open the shop for you. The booking fee covers that, so it isn't refunded if you cancel after confirmation.
How to cancel
Use the link in your booking text or on your booking page. It shows exactly what you'll get back before you confirm.
When the money arrives
Refunds go back to the card you paid with, straight away from our side. Banks usually take 5–10 working days to show them. A released hold was never charged; your bank usually removes it from your statement within a few days.
Questions
Email karobarari@gmail.com with your booking time and the mobile number you booked with.